Refund and Returns Policy

Returns and Refunds

Damaged Goods Policy

All of our products are imported packed, so we’ll investigate each situation with the producers if anything is wrong with them. Packaging the products is something that we don’t get involved in and we expect our producers to do their best with that.

For any enquirer, for the company to accept any request for return or issuance of a voucher, the customer must send by email photos of the product/ products and exact details of receipt (day and time). Photos should be taken once you realize that something is wrong (When opening your parcel or the product). We are unable to proceed with refunds when we don’t have enough evidence of the situation.

We do not make any refund after 12 hours from the placement of the order.

Our company issues coupons in the case of product damage due to its own fault.

We do not cover the postage costs when the damage has taken place during the delivery procedure and the courier is responsible for that. We are undertaking the dispute with the courier service so you will be reimbursed, as and when, or we include the damaged goods-when there is evidence of it- on your next order. The evidence as mentioned before consists of photos of the parcel when opened which are immediately emailed to us.

Email: info@greekbazaar.co.uk

We do not cover replacement or refund when the items are not damaged or spoiled. This also applies to items that are opened when they shouldn’t have, their packaging has been damaged before return, or items that haven’t been stored properly upon reception.

If you require a refund and there is not something wrong with your order, for example, if you have mistakenly ordered a product that you don’t want, we can arrange the postage for you, but we don’t cover the postage costs. We issue a refund when we receive back the products in the same state as when they were shipped to you, unopened and intact. We cover refunds or returns when there is something wrong with the packaging process which not agree with the products purchased by your end.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), any personal hygienic products (such as women’s toiletries), Chilled and Frozen items, or goods that have been a special order to your specification. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.