Delivery Info

These delivery info and charges is most recently and updated on 29^th August 2024 and apply to sales to consumers.

Please read these terms and conditions for the delivery charges and options carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By using My dream investment Ltd (with trade name Greek Bazaar, hereafter Greek Bazaar) or submitting an order (and any subsequent orders) on greekbazaar.co.uk or any mobile app (together the “Website”) you are agreeing to the terms and conditions that appear below.

A. GENERAL TERMS

Delivery Options

1. FREE DELIVERY OVER £45

Simple shipping rules, order over £58 have next day free delivery. Some times is extremely busy and orders processing next day.

2. DELIVERY Charger £5.95

Any order under £58 have a fee of £5.95 (Without any Frozen or Chilled products)

Any order under £58 have a fee of £9.95 (With any Frozen or Chilled products)

10. DELIVERY TERMS

10.1 We will arrange for the delivery of the goods to the address specified in the quotation, or your order or to another location we agree in writing.

10.2 If you do not specify a delivery address or if we both agree, you must collect the goods from our premises. If you provide us with the wrong delivery address, we do not have any liability for shipping it to the address you have originally provided us only if you request to change it before we dispatch your order. No refunds will be provided for giving us the wrong address and not amend it before dispatch.​

10.3.1 Delivery days and times will be as specified on the delivery booking page on the Website and will be made to the address specified by you when you place your order. You have the ability to change this address through the “Details & Settings” feature on the Website, and you must do so if you wish delivery to be made to a different address or if you move home, so that we can deliver to the correct address. It is your responsibility to ensure that the delivery address is correct.

10.3.2 If the customer wishes a specific day and time of delivery, it must be agreed with the special ordering department, or by sending an email within 12 hours from the placement of the order.

10.4 We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery geographies altogether.

10.5 We endeavor to ensure that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot to receive delivery of the order. We may ask that an appropriate person signs for the order on delivery.

10.6 Risk of loss and damage of products passes to you at the time the products are dispatch to you with a courier service a/ or are left with a person or in a place nominated by our staff or you. We will not be responsible for any loss or damage caused to the products after the dispatch.

10.7. If no appropriate person is at the delivery address to receive delivery, at our discretion, we will either:

10.7.1 retain the products, in which case you may either be charged the greater of the cost of perishable products in your order or an administrative fee of £10; or

10.7.2 re-deliver the products at a later time, in which case we will retain frozen products from your order, and you may still be charged for these as well as the other products in your order; or

10.7.3 provided this is agreed by you, leave the order unattended at your address in accordance with clause 10.8.

10.8 In the event that (i) no appropriate person is available at your address to receive delivery, but you instruct us to leave the delivery unattended at your address; or (ii) an appropriate person is present at your address at the time of delivery, but you instruct us to leave the delivery unattended at your address, we may elect to leave your shopping unattended in a place determined by our driver. If we are unable to carry out age verification on age restricted products, we will remove any age restricted items contained in your order and you may not be charged for these. In the event no appropriate person is present at the address we will also remove perishable items (including but not limited to frozen products) and any other products we deem necessary, in which case, in addition to the cost for the other products in your order, we may charge you the greater of the cost of the perishable items or an administrative charge of £10. We expressly disclaim all liability which may arise by virtue of any delivery being left unattended. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.

10.8.1 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the carrier will endeavor to leave you a note informing you of how to rearrange delivery or collect the products from a local depot or leave them in a secure place or leave them at a pick-up point.

10.8.2 If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will endeavor to contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

10.9 Adverse weather conditions or other events outside of our reasonable control may result in the occasional late or canceled delivery. If that is the case, we will endeavor to contact you as soon as we are able to in order to reschedule your delivery.

10.10 If you reschedule your parcel via the courier, we are not responsible for the condition of the products that they will arrive to you. In this case, we will not offer a refund or a replacement and in case we receive the parcel back, you are liable to any extra costs we will be charged from the courier and any administration fees. In this case also, any chilled and frozen items will not be refunded as we will have to dispose them.

10.11.1 Our drivers will assist where possible, but they are not obliged to enter your premises. It may not always be possible to deliver your order, in situations such as where our driver believes it is unsafe or impractical to approach the property, where our driver believes it is unsafe to deliver due to an uncontrolled or dangerous animal, or where our driver cannot reach the property due to bad weather.

10.11.2 If no special instructions are added, as the customer you are agreeing to sign for the delivery. No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer. Special requirements shall be followed, but please make sure that they are deemed ‘reasonable’ e.g. allowing ample space in freezers for the delivery boxes. Or instructions to knock at a neighbor’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further.

10.11.3 The products will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organized by you collect it from our pick-up point.

10.11.4    If you are asked for your signature on delivery, you must examine the goods before signing for it. All goods must be signed for by an adult aged 18 years or over on delivery.

10.12.1 For deliveries including frozen and chilled products, we pack your order carefully with ice pack and in polystyrene boxes or thermal foils or any other temperature-controlled methods. The delivery in such products will be made in 1 working day after the dispatch of your parcel or any other day requested in written by the client, and you, the customer is liable for receiving it. It is in our discretion to delay to send a parcel containing such products in case of unforeseen weather conditions among others. Orders with cupboard food and chilled and/or frozen products might be split in two or more packages to secure the right temperature of the delivery. Any frozen product is meant to be consumed on the same or next day of delivery and not be refrozen. In case your frozen items arrive to you at a chilled temperature they are ready to be cooked and/or stored in the fridge according to the manufacturer’s guidelines. After we post your order, we do not longer have any control or responsibility.

10.12.2 Τhe company shall not be held responsible for any deterioration of the products due to delayed delivery or receipt by the customer and no refund is made due to alteration of frozen products.

10.13 Deliveries are limited to one delivery per day per household.

10.14 Between the period of 20th -24th December inclusive (the “Christmas Period”) you are able to book a maximum of 2 delivery slots, of which no more than 1 can be booked for delivery during the period 23rd to 24th December, although we cannot guarantee delivery by 24th December.

10.15 For deliveries during the Christmas Period, we reserve the right to charge you £9.99 in the event you cancel your order and/or delivery 14 days or less prior to your delivery date.